The warm, personalized UECU experience you know and love is now only a click or tap away! Chatting with us online is better than ever. Easily manage your finances and get the help you need from your computer or phone. During business hours, speak with our live representatives your way with chat, voice, phone and video on our website and in Mobile and Online Banking.
Edison, our friendly virtual assistant, is available on our website 24/7 to answer your general questions and help you quickly find the right spot in Mobile and Online Banking.
LIVE CHAT
For general inquiries, enter your question and receive a quick response on-screen from us or Edison. For specific matters, a Live Representative will verify your identity via audio to ensure account security.
DIGITAL AUDIO
Use your device audio and microphone to turn live chat into a voice call. You can also request a call directly to your phone!
VIDEO CHAT
For interacting face-to-face, add video to your chat and get the complete experience, just as if you were visiting a branch. You can see us and talk to us using your device, choosing one- or two-way video engagement based upon your comfort level.
LIVE OBSERVATION
Whether you are calling in or chatting online, receive on-screen guidance for opening accounts, finding important information, browsing online banking and much more! We will walk you through the platform while looking at your screen and showing you exactly where to click. You are fully in control of your online experience. We’re just the guide!
Get Assistance Quickly and Easily
Connect once and get the assistance you need no matter what communication channel you choose. We’re here for you!
On UECU.org:
Select 
to chat with Edison 24/7 for general questions. For more complex inquiries during normal business hours, Edison can connect you with our live representatives, too.
In Mobile and Online Banking:
Select the Support Hub Icon 
and then 
to connect with our live representatives during business hours.
Every interaction starts with a Live Chat, but it can become so much more. Switch to an Audio Chat or Video Chat on your device, and quickly add Co-Browsing on-screen guidance from a Live Representative.
Contact a Member Service Representative to learn more.
Call 800.288.6423 or select “Let’s chat!”