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Employment Opportunities

 

Working at Utilities Employees Credit Union

UECU is one of the largest credit unions in the country and serves nearly 48,000 members throughout the United States, from a single headquarters. UECU is a not-for-profit financial cooperative where each of our members is also an owner in the organization. This relatively uncommon arrangement fosters a unique work environment that raises the meaning of “customer service” to another level.

Member Service is the driving force in everything we do, regardless of the position or role within the organization. This is true for the Member Service Representatives, that have an opportunity to speak and work with our members daily, as well as each of our operations and back office positions that continually seek ideas to make our financial products and services even better!

With the entire organization focused on Member Service, UECU has an environment that is proud to support and foster the contributions of its talented employees. Our standards are continually raised and we are pleased to offer various formal and informal rewards for our employees’ achievements.

UECU offers a pleasant team-oriented working environment and a competitive compensation and benefits package. We have been named one of the Best Places to Work in PA multiple years. If you are new to our organization, we encourage you to explore our website (particularly our Vision, Mission, Values, and Member Testimonials) to continue to develop a sense of who we are. If you are able to picture yourself enjoying and thriving in this environment, please continue to check the listing below for an opportunity that will match your experience and contributions.

At Utilities Employees Credit Union we are in accordance with ADA standards and guidelines. If you are using an auxiliary aid or a screen reader and need assistance, please click here for employee and applicant accessibility information.

UECU is an Equal Opportunity Employer.

 

OPEN POSITIONS

Consumer Lender

Utilities Employees Credit Union (UECU) is seeking a Consumer Lender with outstanding communication and customer service skills. This position handles consumer loan underwriting and decisioning, member contact and other lending responsibilities as directed by the Lending Manager.  This individual is responsible for cross-selling and up-selling credit union products and services, and will provide assistance in the areas of product research and development, system design, internal policy and procedures, compliance, and sales and marketing.

We are seeking candidates who possess:

  • Analytical interpretation; evaluation and analysis of a wide variety of data, weighing the desirability and probability of possible outcomes
  • Familiarity with all laws, regulations and compliance requirements pertaining to lending activities. i.e. Reg B, Reg Z, ECOA, FCRA.
  • Ability to effectively communicate with members regarding lending products and procedures, answer questions and provide satisfactory service to members. Have knowledge about all corollary lending department products including mortgage loans/secondary market products, small business loans, loan participations, and other specialty loan programs.

Preferred Qualifications:

  • A four-year degree in Business Administration, Accounting, Finance or a related field, and advanced training in lending is desired but equivalent experience will be considered.
  • Minimum 10 years prior lending experience in all phases of consumer lending at a bank, credit union or other comparable financial institution is required
  • Experience is desirable in collections, sales, compliance, mortgage and small business lending

UECU is a not-for-profit financial organization with over $1 billion in assets located in Wyomissing, Pennsylvania. UECU has been ranked as one of the strongest credit unions in the nation for over two decades. Our mission is to help our members improve their financial wellness through superior individualized service and convenient, high quality products.

We offer a pleasant working environment that promotes teamwork and individual growth, with a focus on our members, employees and community. Employees also enjoy a competitive compensation and benefits package.

Interested candidates should apply online at http://pkhrsolutions.iapplicants.com/ViewJob-774353.html

Member Services Manager

Utilities Employees Credit Union (UECU) is seeking a Member Service Manager with strong management skills who can lead the department in a fast paced virtual environment in pursuit of company wide sales and service objectives.  Individual will be responsible for managing both call center and branch operations.    Responsibilities include coaching and developing staff by accurately assessing strengths and developmental needs of employees.    This individual will continually develop and improve staff communication and service to members and all other departments within the credit union. A team perspective is imperative to the position. Ongoing interaction with staff and management throughout the Credit Union is vital.

We are seeking candidates who also possess:

  • Excellent communication skills
  • Call Center & Branch management experience a plus
  • Thorough knowledge of the features and benefits of credit union products and services.
  • Knowledge of credit union operating policies and procedures.

Preferred Qualifications:

  • Bachelor’s Degree in Business or related field
  • Minimum 5 years managing a team in a customer service environment
  • Experience in a credit union or financial services environment a plus

UECU is a not-for-profit financial organization with over $1 billion in assets located in Wyomissing, Pennsylvania. UECU has been ranked as one of the strongest credit unions in the nation for over two decades. Our mission is to help our members improve their financial wellness through superior individualized service and convenient, high quality products.

We offer a pleasant working environment that promotes teamwork and individual growth, with a focus on our members, employees and community. Employees also enjoy a competitive compensation and benefits package.

Interested candidates should apply online at http://pkhrsolutions.iapplicants.com/ViewJob-773789.html

National Account Representative

Utilities Employees Credit Union (UECU) is seeking a full-time National Account Representative.  This individual seeks out business to business engagement opportunities and business to consumer sales and service opportunities while on company visits and through virtual outreach and tracks activities regarding sales opportunities. This individual works closely with most areas of the Credit Union and works under the direction of the Business Development Manager.

Responsibilities:

  • Initiate, maintain and grow Sponsor Company relationships.
  • Sell Credit Union products and services.
  • Arrange and conduct visits to prospects and Sponsor Companies.
  • Prospect for new Sponsor Companies in assigned territory for membership growth.
  • Build a pipeline with leads for prospective new Sponsor Companies through cold calling, event participation, social media outreach, etc.
  • Assist in the preparation and delivery of presentations to groups of members and prospects.
  • Provide support and back-up coverage to other National Account Representatives and Business Development Department responsibilities as needed.

We are seeking candidates with a minimum of three years inside or outside sales or account management experience. A valid driver’s license, access to a vehicle, and the ability to travel overnight is required. A successful candidate will exhibit the following skills:

  • Proficient communication and phone skills.
  • Extensive sales, networking and interpersonal skills.
  • Proficient knowledge of Customer Relationship Management (CRM) concepts and process.
  • Proficient knowledge of features and benefits of consumer-related financial products and services.
  • Ability to utilize various social media tools.
  • Business to business experience in the utility, energy or a related industry would be ideal.

UECU is a not-for-profit financial organization with over $1 billion in assets located in Wyomissing, Pennsylvania. UECU has been ranked as one of the strongest credit unions in the nation for over two decades. Our mission is to help our members improve their financial wellness through superior individualized service and convenient, high quality products.

We offer a pleasant working environment with low employee turnover that promotes teamwork and individual growth, with a focus on our members, employees and community. Employees also enjoy a competitive compensation and benefits package.

Interested candidates should apply online at http://pkhrsolutions.iapplicants.com/ViewJob-773707.html

Member Services Representative

Utilities Employees Credit Union (UECU) is seeking a full-time Member Services Representative to assist our members.  These dedicated individuals work in our fast-paced call center and lobby assisting our members with all of their financial needs and questions.  Duties vary from transferring funds or issuing withdrawal checks to helping a member determine if a new product or service is beneficial for them.

Responsibilities:

  • Assist members over the phone with account changes and updates.
  • Provide members with accurate product and service information and assist them in the completion of required paperwork.
  • Balance transactions daily, handling cash and checks received in accordance with policy and procedure.
  • Maintain an awareness of products and new service opportunities with members.  Proactively participate in the cross selling of credit union products and services and actively refer to Sales Department.

We are seeking candidates with a minimum of 6 months’ customer service experience. Experience in a financial institution is strongly preferred.

A successful candidate will exhibit the following skills:

  • Familiarity with credit union or financial institution products and operations.
  • Excellent communication skills, both written and verbal, in person and over the phone.
  • Excellent listening skills.
  • Attention to detail.
  • Strong interpersonal and customer service skills.
  • Strong computer skills, particularly in Microsoft Office applications.
  • Experience working in customer accounts within financial institution software.

Interested candidates should apply online at http://pkhrsolutions.iapplicants.com/ViewJob-772443.html

 

At Utilities Employees Credit Union we are actively working to increase accessibility and usability of our website for every visitor in accordance with ADA standards and guidelines. If you are using an auxiliary aid or a screen reader and need assistance please visit our accessibility page and use the contact information to be connected to a UECU Representative.
All products and services available on this website are available at Utilities Employees Credit Union at 11 Meridian Boulevard in Wyomissing, Pennsylvania.


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