FRAUD ALERT: UECU will never make unsolicited calls asking you for private information such as your SSN, driver’s license number, online user name or password, your debit/credit card expiration date, CVV or PIN. PROTECT YOURSELF: Do not give out private information to random unsolicited callers.

Call 800.288.6423 to speak with a Member Services Representative

Street Address
11 Meridian Blvd
Wyomissing, PA 19610
 (Use above for mailing via FedEx, UPS, USPS Express Mail, or courier)
Mailing Address
PO Box 14864
Reading, PA 19612-4864
 (Use above for mailing via U.S. Postal Service only)
Visa® Payment
Mailing Address

Utilities Employees Credit Union
Attn: Visa Department
PO Box 66702
St. Louis, MO 63166-6702
 (Use above for mailing Visa payments only)
Online Contact Form Complete the online contact form below.
Office Hours
Weekdays 8 A.M. – 5 P.M. ET*
*Wednesdays until 3:30 P.M. ET
To apply for a loan please call us at 800-288-6423 or apply online. If you are an Advantages Online user, Log in, then click Loans and VisaApply for a Loan or Visa and follow the simple steps. If you are not an Advantages Online user, use this Online Application.
24-Hour PAL™ Audio Response System
In Reading, PA: 610-927-4015
Member Service
Available Weekdays 8 A.M. – 5 P.M., Wednesdays until 3:30 P.M.800-CUVOICE (nationwide)
In Reading, PA: 610-927-4000
Fax: 610-927-4009
Financial Services

800-288-6423, Ext. 4001
In Reading, PA: 610-927-4001
Fax: 610-927-4059
 Loan Department
800-288-6423 Ext. 4001
In Reading, PA: 610-927-4001
Fax: 610-927-4059
Mortgage Dept.
Representatives Available 24/7
Student Loan Center
844-814-9905 (Student Choice Undergraduate Loans)
844-874-5639 (Student Choice Refinance Loans)
Student Choice Website
Lost/Stolen Cards
800-288-6423 (If your card is lost or stolen while traveling internationally, click on Visa® Information for Travelers to access the Visa Global assistance numbers.)
Visa Information for Travelers
Visa® Information for Travelers
Contact Us
Have a question or need help? Contact a Member Service Representative at 800.288.6423, Weekdays 8 AM – 5 PM ET (Wednesdays until 3:30 PM ET).
Need to contact us after hours?   Log into Advantages Online™ and send us a secure email. After logging into your online account, select the Messages option at the top of the screen.
Have a general question about the Credit Union? Use the email form below to submit your question.
Holiday Schedule
UECU members have 24/7/365 account access with Advantages Online™,  the UECU Mobile Banking App, and the PAL™ phone banking line at 800.288.6423. The normal office hours for UECU are Weekdays 8:00 AM – 5:00 PM ET (Wednesdays 8 AM – 3:30 PM ET).

UECU is closed on the following holidays in 2022:

January 17th – Martin Luther King, Jr. Day
February 21st – President’s Day
May 30th – Memorial Day
June 20th – Juneteenth National Independence Holiday
July 4th – Independence Day
September 5th – Labor Day
October 10th – Columbus Day
November 11th – Veterans Day
November 24th – Thanksgiving Day
December 26th – Christmas Holiday

Fill Out the Online Contact Form Below: