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TruStage is Temporarily Unavailable.
TruStage has reported that they are currently experiencing systems outages. Members may experience inconveniences while attempting to submit claims for GAP Insurance, Auto and Home, or Payment Protection to TruStage.For more information, please visit TruStage’s website.

Accessibility

At Utilities Employees Credit Union (UECU) we are in accordance with ADA standards and guidelines. If you are using an auxiliary aid or a screen reader and need assistance, please click the Accessibility icon in the lower left corner of this page.

UECU is committed to ensuring that our members have reliable access to our products and services. We work hard to ensure that our online, mobile, telephone, ATM/ITM, and in-person services, as well as access to information, are accessible to those with disabilities. Our Member Service Team is available in person at our Wyomissing and Stroudsburg, Pennsylvania, branches, weekdays 8 A.M. – 5 P.M. ET, Wednesdays until 3:30 P.M. ET. Live tellers are also available Saturdays from 9 A.M – Noon ET via the ITMs located at UECU’s Stroudsburg branch (drive-thru), at the Kinsley’s ShopRite in Brodheadsville, and our Mt. Pocono, Pennsylvania, location. To contact a Member Service Representative during business hours or after hours, call 800.288.6423.

 

 

Branch Accessibility:

Our branches in Wyomissing and Stroudsburg, Pennsylvania, are designed to meet all federal, state, and local standards for accessibility. Accessibility features at these branches include:

Exterior: Adequately spaced parking spaces, automated doors, signage, slopes and grading

Interior: Member Advocates stationed near the doors, accessible teller windows and ITMs.

Visitors who have difficulty entering or navigating these branches may request assistance from our Member Advocates or any branch employee. We also welcome service animals.

Online Chat:

We also offer online chat through our website for members who prefer to communicate with us through those channels.

Mobile/Online:

For members who have difficulty visiting a branch or using the phone, UECU’s Mobile Banking and Online Banking services serve as a useful alternative to access our products and services. UECU maintains mobile and browser application compatibility with industry standards and guidelines. To improve your web experience, we recommend utilizing your operating system or browser’s native accessibility tools. Learn more about the browsers we support. We’re continuing to update our mobile and online banking platforms to provide greater accessibility.

Accessible features include:

  • adaptable website content with Android™, iOS®1 accessible user interface
  • mobile apps compatible with Android™ & iOS®1 accessibility software
  • UECU’s Personal Access Line (PAL™) – Automated Phone Banking provides access to balances, transfers, savings, checking, and loan accounts.
  • keyboard-accessible links
  • color contrast for users with vision impairments
  • text hierarchy to distinguish headlines from content and notation text
  • descriptive links
  • online chat
  • captioned multimedia

Bank by Phone Service

Call 800-278-6725 or 610-927-4015

PAL is UECU’s Personal Access Line for Automated Phone Banking which gives you access to your accounts all day, every day. First time PAL Users: You will need your UECU member account number and your social security number so that you can choose a 4-digit numeric Access Code. Going forward, you will use your member account number and access code for secure PAL access.

UECU’s PAL Experience includes:

  • Easy access via the PAL phone banking lines at 800-278-6725 or 610-927-4015
  • A simplified and dynamic menu – you’ll only hear the options that pertain to your UECU accounts and loans
  • An improved user experience that will make it easier to find the information you need and complete your financial transactions
  • Expanded transfer capabilities
    • Multiple external account access
    • Easy to use confirmation
  • Access to additional account details, such as a CD maturity date and more!

PAL Phone Banking Guide

Questions?

Please call 800-288-6423 to talk to a
Member Service Representative. We’ll be glad to help!
Suggestions for Improvement:
If you have suggestions for how UECU could better serve you, please contact us.

Call: 800.288.64.23