Does locking my card turn off all card numbers on the same account?

No, you will need to lock each Visa debit and credit card under your member...

October 2025

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When should I lock (turn off) my credit or debit card?

If or when you temporarily misplace your credit or debit card, you can lock it...

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What happens when I lock my credit card?

Locking your credit card stops transactions such as purchases, recurring payments, cash advances, and ATM...

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What happens when I lock my debit card?

Locking your debit card temporarily stops transactions such as purchases, recurring payments, and ATM withdrawals/deposits....

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Does my account number change when I lock or unlock my card?

No. Your account number doesn’t change when you lock or unlock your card.

October 2025

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How often can I lock and unlock my credit or debit card?

You can lock and unlock as many times as necessary online or through the mobile...

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Is there a time limit on how long the card will remain locked?

No. The card will remain locked until you turn it back on online or through...

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How is locking and unlocking my card related to activating my card?

Locking and unlocking your card doesn’t affect your card’s activation status.

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Does the lock/unlock status of my card carry over if I receive a new or replacement card?

If your 16-digit card number remains the same, the lock/unlock status will carry over. If...

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How quickly do changes to Advanced Card Controls go into effect?

When you enable, edit, or disable Advanced Card Controls, allow a few minutes for them...

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How will I know if my Advanced Card Controls caused a transaction to be declined?

You will receive a security alert via your chosen Mobile and Online Banking security alert...

October 2025

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