Does locking my card turn off all card numbers on the same account?
No, you will need to lock each Visa debit and credit card under your member...
Learn More
FAQ Category: Card Services & Controls
When should I lock (turn off) my credit or debit card?
If or when you temporarily misplace your credit or debit card, you can lock it...
Learn More
What happens when I lock my credit card?
Locking your credit card stops transactions such as purchases, recurring payments, cash advances, and ATM...
Learn More
What happens when I lock my debit card?
Locking your debit card temporarily stops transactions such as purchases, recurring payments, and ATM withdrawals/deposits....
Learn More
Does my account number change when I lock or unlock my card?
No. Your account number doesn’t change when you lock or unlock your card.
Learn More
How often can I lock and unlock my credit or debit card?
You can lock and unlock as many times as necessary online or through the mobile...
Learn More
Is there a time limit on how long the card will remain locked?
No. The card will remain locked until you turn it back on online or through...
Learn More
How is locking and unlocking my card related to activating my card?
Locking and unlocking your card doesn’t affect your card’s activation status.
Learn More
Does the lock/unlock status of my card carry over if I receive a new or replacement card?
If your 16-digit card number remains the same, the lock/unlock status will carry over. If...
Learn More
How quickly do changes to Advanced Card Controls go into effect?
When you enable, edit, or disable Advanced Card Controls, allow a few minutes for them...
Learn More
How will I know if my Advanced Card Controls caused a transaction to be declined?
You will receive a security alert via your chosen Mobile and Online Banking security alert...
Learn More