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We’re Here When
You Need Us —
Wherever You Are

Whether you need help managing your account, applying for a loan, or replacing a lost card, our team is just a call, click, or visit away.

At UECU, you’ll always reach real people who care about your financial well-being.

Learn more about our multi-channel digital support options.

Meet Edison — Your 24/7 Virtual Assistant

Need quick answers or help finding what you need? Edison, our friendly virtual assistant, is available anytime on our website to guide you through Mobile and Online Banking or answer common questions. Select “Let’s Chat” in the lower right corner to give it a try.

Talk to Us

800.288.6423

UECU Member Service Representatives are available by phone 24 hours a day, 365 days a year.

Nationwide 800.288.6423

Send a Message

Log into Mobile or Online Banking to send a secure message anytime.

Or submit your question directly using our secure Contact Form. We’ll get back to you promptly during business hours.

Visit Us In Person

UECU Main Office – Full Service

11 Meridian Blvd, Wyomissing, PA 19610

Open weekdays during normal business hours (closed Saturdays)

UECU Stroudsburg – Full Service + ATM/ITM

337 Clay Ave, Stroudsburg, PA 18360

Weekdays during normal business hours

Saturdays: Live tellers available via ITM drive-thru, 9 A.M. – Noon ET

ATM available afterhours
Video Call Services available during normal business hours

UECU Brodheadsville – ATM/ITM

107 Kinsley Drive, Brodheadsville, PA 18322

Live teller available via ITM weekdays during normal business hours and Saturdays, 
9 A.M. – Noon ET

ATM available afterhours
Video Call Services available during normal business hours

UECU Mt. Pocono – ATM/ITM

1235 Pocono Boulevard, Mt. Pocono, PA 18344

Live teller available via ITM weekdays during normal business hours and Saturdays, 
9 A.M. – Noon ET

ATM available afterhours
Video Call Services available during normal business hours

Department Contacts

Member Service

Phone Numbers:

800.288.6423

Reading, PA: 610.927.4000

Office Hours:

Weekdays 8 A.M. – 5 P.M. ET

Wednesdays until 3:30 P.M. ET
Live tellers are also available Saturdays via the ITMs from 9 A.M – Noon ET at UECU’s Stroudsburg office (drive-thru), and ITMs in Brodheadsville and Mt. Pocono, Pennsylvania.

Financial Services Consultants

Phone Numbers:

800.288.6423, Ext. 4001

Reading, PA: 610.927.4001

Office Hours:

Weekdays 8 A.M. – 5 P.M. ET

Wednesdays until 3:30 P.M. ET

Loan & Mortgage Department

Phone Numbers:

800.288.6423, Ext. 4001

Reading, PA: 610.927.4001

Office Hours:

Weekdays 8 A.M. – 5 P.M. ET

Wednesdays until 3:30 P.M. ET

Apply by phone, online, or through Mobile Banking.

Student Loan Center

Undergraduate Loans: 844.814.9905
Refinance Loans: 844.874.5639

Lost or Stolen Cards

800.288.6423

Traveling internationally?

Mailing Addresses

General Mail

(U.S. Postal Service only)

UECU

PO Box 14864
Reading, PA 19612-4864

Courier or Express

(FedEx, UPS, USPS Express)

UECU

11 Meridian Blvd
Wyomissing, PA 19610

Visa® Payments

(For Visa payments only)

UECU – Attn: Visa Department

PO Box 66702
St. Louis, MO 63166-6702

Holiday Closures — 2026

Even when our offices close, you have 24/7/365 account access via Mobile and Online Banking or PAL™ phone banking at 800.288.6423.

Supervisory Committee Contact

To reach UECU's Supervisory Committee:

PO Box 2283, Sinking Spring, PA 19608
855.372.8345 (use code: UECU)