Merger FAQs – Welcome to Utilities Employees Credit Union

NE PA Credit Union Merger Frequently Asked Questions

Will my member/account number change?

Member/account numbers remained the same for the majority of NE PA members. A small group of members were assigned a new member/account number and were notified in advance. However, when your NE PA Checking Account converted to a UECU Checking Account on July 14, 2025, you were assigned a new MICR Number (the full account number that appears at the bottom of your checks). Your existing NE PA MICR Number will continue to work through July 31, 2026, and any outstanding checks, automatic payments, or direct deposits that you set up previously with your NE PA Account information will continue to be processed as normal through July 31, 2026.

Beginning July 14, 2025, if you set up any new direct deposits, ACH transactions, or automatic withdrawals, please use your new UECU MICR Number and UECU’s Routing Number, 231385633. You can find your new MICR Number on your account dashboard when you log into UECU’s digital banking services. Go to Rewards Checking on your account dashboard and then Details to find UECU’s Routing Number and your new MICR Account Number. If you have a business checking account, go to Basic Business Checking on your account dashboard and then Details to find UECU’s Routing Number and your new MICR Account Number.

Will my checking account number change?

When your NE PA Checking Account converted to a UECU Checking Account on July 14, 2025, you were assigned a new MICR Number (the full account number that appears at the bottom of your checks). However, your existing NE PA MICR Number will continue to work through July 31, 2026, and any outstanding checks, automatic payments, or direct deposits that you set up previously with your NE PA Account information will continue to be processed as normal through July 31, 2026.

If I am already a member of both credit unions, will my existing deposit accounts be merged into one account?

If you are a member of both NE PA and UECU, your accounts did not automatically get merged into one account. Each account will remain separate unless you choose to consolidate them. If you would like to merge your accounts for convenience, please contact us at 570.421.5585 or visit the Stroudsburg office after July 14, 2025. Our team will assist you in reviewing your options and ensuring a smooth transition if you decide to consolidate.

Will my account continue to be insured?

Yes, all UECU depository accounts are insured through the NCUA. The NCUA insures up to $250,000 per depositor, per institution, per ownership category.

Will the NE PA Routing Number change?

The NE PA Routing Number can be utilized through July 31, 2026; however, we strongly recommend using UECU’s Routing Number, 231385633, for all new merchants and companies that you authorize for direct deposits and automatic payments for your account.

Can I continue to use my NE PA Checks?

Yes, you can continue to use your NE PA Checks through July 31, 2026. If you need to reorder checks after July 14, 2025, please use your new UECU MICR Number and UECU’s Routing Number, 231385633. You can find your new MICR Number on your account dashboard when you log into UECU’s digital banking services. Go to Rewards Checking on your account dashboard and then Details to find UECU’s Routing Number and your new MICR Account Number. If you have a business checking account, go to Basic Business Checking on your account dashboard and then Details to find UECU’s Routing Number and your new MICR Account Number.

Can I continue to have Overdraft Privilege service on my Checking Account?

If you previously used Overdraft Privilege service provided by NE PA, you can continue to have similar coverage under UECU’s Courtesy Pay program. This service will transfer automatically. However, it will no longer be offered on Business or Estate accounts. If you didn’t have the Overdraft Privilege service on your NE PA Checking Account previously, and you would like the service on your new UECU Checking Account, you may enroll in Courtesy Pay directly within UECU’s Mobile or Online Banking under the “Overdraft Options” section. For additional information, see page 47. If you previously had Overdraft Protection on your NE PA account, it will convert to your new UECU Account.

Can I continue to use my NE PA Visa Debit Card?

No, NE PA Visa Debit Cards were deactivated on July 13, 2025. NE PA cardholders received a new UECU Advantages Visa Debit Card™ in late June. You may now activate your new debit card, and begin using it right away. You can select your new PIN when you activate your card. See page 16 of the Member Information Guide for NE PA Credit Union Members for additional information about your new card and VantagePoints™ rewards.

If I previously authorized the automatic deduction of payments or transfers from my NE PA Account via ACH, do I need to take action?

Any automatic payments or transfers that you set up previously with your NE PA Account information will continue to be processed as normal through July 31, 2026. However, we recommend that you contact the company/merchant to provide them with your new UECU MICR Number and UECU’s Routing Number, 231385633, after July 14, 2025, to ensure that your automatic payments and transfers continue with no interruptions.

Beginning July 14, 2025, if you set up any new automatic payments or transfers, please use your new UECU MICR Number and UECU’s Routing Number, 231385633. You can find your new MICR Number on your account dashboard when you log into UECU’s digital banking services. Go to Rewards Checking on your account dashboard and then Details to find UECU’s Routing Number and your new MICR Account Number. If you have a business checking account, go to Basic Business Checking on your account dashboard and then Details to find UECU’s Routing Number and your new MICR Account Number.

If I currently have my payroll or pension directly deposited into my account, do I need to take any action?

If you currently have your payroll or pension directly deposited into your account, your deposits will continue to be processed as normal through July 31, 2026. However, we recommend that you contact the payroll/pension company to provide them with your new UECU MICR Number and UECU’s Routing Number, 231385633, after July 14, 2025, to ensure that your direct deposits continue with no interruptions.

Beginning July 14, 2025, if you set up any new direct deposits, please use your new UECU MICR Number and UECU’s Routing Number, 231385633. You can find your new MICR Number on your account dashboard when you log into UECU’s digital banking services. Go to Rewards Checking on your account dashboard and then Details to find UECU’s Routing Number and your new MICR Account Number. If you have a business checking account, go to Basic Business Checking on your account dashboard and then Details to find UECU’s Routing Number and your new MICR Account Number.

How can I verify that my account information for my direct deposits and automatic payments was updated correctly?

After you have contacted the company or merchant and provided your new UECU MICR Number and UECU’s Routing Number after July 14, 2025, keep an eye on your account statements and account activity in digital banking to ensure that the payment or deposit was made as expected. If you experience any issues or have questions about your direct deposits or automatic payments, please reach out to us at 570.421.5585, and our team will be happy to assist.

If I currently have my Social Security directly deposited into my NE PA account, do I need to take any action?

UECU will notify Social Security and provide them with the new account information and Routing Number; there is no action required on your part.

What is changing with direct deposit processing?

After July 14, 2025, deposit disbursements (such as transfers to other deposit accounts or loan payments) will be made first, and the remaining funds will be deposited into the primary savings or checking that was designated. No immediate action is required. Your direct deposit will continue to process automatically.

What will happen to my NE PA loans and credit cards?

Your existing NE PA loans and credit cards will transfer to your new UECU account. The payment dates for most loans will remain the same, with the exception of home equity lines of credit and credit cards. For more information, see page 18 of the Member Information Guide for NE PA Credit Union Members.

Can I continue to use my NE PA Visa® Credit Card?

No, NE PA Visa Credit Cards were deactivated on July 13, 2025. NE PA cardholders received a new UECU Visa Power Card in late June. You may now activate your new credit card, and begin using it right away. You can select your new PIN when you activate your card. See page 19 of the Member Information Guide for NE PA Credit Union Members for additional information about your new card and VantagePoints™ rewards.

If I previously purchased Accidental Death and Dismemberment Insurance, Life Insurance, Property or Auto Insurance through TruStage, will it continue?

If you previously enrolled in the Accidental Death and Dismemberment insurance, your coverage will continue uninterrupted, and there is no action required on your part.

If you currently have a Home or Auto insurance policy through TruStage, your coverage will continue uninterrupted, but you will be required to update your billing information with your insurance carrier at the time of renewal. If you currently have a Life insurance policy, your coverage will continue uninterrupted, but you will need to update your billing information with your insurance carrier; please refer to the letter you received for additional information.

If I previously had loan payment protection on my NE PA loans, will the coverage continue when my loans transition to UECU?

Yes, your coverage will continue uninterrupted. In June, NE PA members with existing coverage received a notice from UECU explaining any changes in coverage benefits.

When will I receive my last NE PA Member/Account Statement?

You will receive your last NE PA account statement in late July; it will include your account balances and transactions from July 1st through July 11th. You will receive your first UECU account statement in early August; it will include your account balances and transactions from July 12th through July 31st. Your first UECU account statement will also include the total dividends you earned on your accounts for the entire month of July.

All NE PA Members have access to 12 months’ worth of E-Statements within UECU’s Digital Banking Services. Upon logging in for the first time, you’ll be able to view one year of E-Statement history, including your Member E-Statements, Visa E-Statements, and Tax E-Forms. NE PA members who were enrolled in E-Statements previously will continue to receive E-Statements from UECU. Members who received paper statements will also continue to receive paper statements.

When will I receive my last NE PA Visa® Credit Card Statement?

Your Visa credit card statement cycles and due dates have changed. For details, please see below.

You received your May NE PA Visa credit card statement in early June. It included your card activity for May 4th – June 3rd. The payment due date was July 10th.

You will receive your June NE PA Visa credit card statement in mid-July. It will include your card activity for June 4th – July 11th. The payment due date will be August 10th.

You will receive your first UECU Visa credit card statement in mid-to-late August. It will include your card activity for July 12th – August 15th. The payment due date will be September 10th.

How can I access my new account with UECU’s Digital Banking Services?

You can now log into your new UECU Account with UECU’s Mobile and Online Banking Services. Visit uecu.org/digital for first time login instructions.

What types of financial transactions can I do with UECU’s Digital Banking Services?

Visit uecu.org/digital to access a quick tour of Mobile and Online Banking.

Will the NE PA Credit Union offices or ITMs close?

No, the Stroudsburg Office, Mt. Pocono Office, and the ITM in Brodheadsville will remain open. You also have access to UECU’s main office in Wyomissing, PA.

What office should I contact if I have questions about my existing NE PA account?

Contact the Stroudsburg Office at 570.421.5585.

What office should I contact if I have questions about my new UECU account?

Contact the Stroudsburg Office at 570.421.5585.

Where can I find UECU’s Fee Schedule?

See uecu.org/feeschedule

Where can I find a listing of UECU’s current rates?

See uecu.org/rates