We’ve listened to your questions and comments and used your feedback to build a better banking experience. We understand that it hasn’t always been easy to manage all of your UECU accounts, that not having the same options online and on mobile has created challenges, and that you want the ability to do more. And that’s what you can expect. Our digital banking upgrade gives you the power to manage your finances the way you want.
FAQs
When did UECU upgrade digital banking?
April 18, 2023
Did the digital banking upgrade impact Online Banking and the UECU Mobile Banking App?
Yes, the upgrade provided enhancements to both Online Banking and the UECU Mobile Banking App.
How can I access Mobile and Online Banking now that the upgrade is complete?
You can access UECU’s Online Banking Service like you always do on the website or by visiting online.uecu.org/login. Please note that the name Advantages Online™ went away; we shortened it to Online Banking. The new UECU Mobile Banking App is also available in the App Store and Google Play Store. If you don’t have automatic app updates enabled on your mobile device, you’ll need to uninstall the old UECU Mobile app and install the new one.
How can I log into my account with the new Mobile and Online Banking Services?
Click here for login instructions.
Why can’t I register my account in mobile and online banking?
There are various reasons why an account may be permanently or temporarily blocked from mobile and online banking access. Please contact member service for additional information.
No matter what I do, I can’t sign in. What can I do?
If you have already tried to reset your username and password, it is likely that your account has been locked to protect your personal and account information from too many unsuccessful login attempts. Please call member service during normal business hours to regain digital access.
When I try to login, I get a message that says Access Denied. What can I do to get into my account?
Please try logging in using an alternate connection or turning off your VPN connection to sign in directly to our secure services.
Why isn’t my username or password choice being accepted?
For better security, UECU’s mobile and online banking username must be 8-32 characters and must contain one letter. Your password must be 12-32 characters, must contain at least one Upper Case letter and one number. Both the username and the password may contain the following special characters: ~!@#$%^&*()_+=?
I have used online banking before. Why do I keep getting the error message that my account cannot be registered?
If you have used UECU’s mobile or online banking before, you can just sign in with your current username and password. There is no need to register.
New Look & Feel
The fresh, modern design offers an enhanced experience that is the same whether you’re using mobile or online banking.
Easy Access with One Login
You’ll be able to access all of your UECU accounts with one login. Plus, customize your dashboard to display what account information you want to see.
360-degree View
You’ll be able to link all of your external accounts, giving you the ability to manage all of your financial accounts from one place.
Goal Settings
Set and track your savings goals to keep you on course for your next vacation, home upgrade, or big purchase.
Credit Score Monitoring & Alerts
Keep a pulse on your financial health by regularly monitoring your credit score with SavvyMoney®. Set up alerts for credit report changes and stay informed about what impacts your score.
Person-to-Person (P2P) Payment Options
Easily send payments to other UECU members, friends, and family with the new transfer options online and on mobile.