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Member Education: Helpful Information Regarding Equifax >>


Have questions? Need help? Call 800-288-6423
 

Card Controls FAQs

When should I turn off my credit or debit card?

If or when you temporarily misplace your credit or debit card, you can turn off access until you find your card. You can also turn it off during a period of nonuse. Once you locate the card, you can turn it on in seconds online or using the mobile app and continue using it as you did before it was off.

What do I do if I lose my card or suspect it’s been stolen?

First, turn your card off using the card controls service available through Advantages Online™ and the UECU Mobile Banking App. Then contact a UECU Member Service Representative at 800-288-6423 to report your card lost or stolen, so that we can quickly order a new card for you. If it is after UECU’s regular business hours, follow the appropriate phone prompts to report your card lost or stolen.

Does turning off my card turn off all card numbers on the same account?

Turning off your credit card number turns off all cards with that card number.
Turning off your debit card number does not turn off other card numbers that access the same deposit account.  If you wish to turn off other cards that access the same deposit account, you must select the other card number using the Advantages Online™ Card Controls service or call 800-288-6423.

What happens to my recurring card authorizations when I turn off my card?

Turning off your credit card stops the following transactions until you turn your card back on:

  • Purchase/Recurring authorizations
  • Cash advance authorizations
  • ATM withdrawals and transfers

While your credit card is off, the following transactions are allowed:

  • Returns
  • Credits
  • Dispute adjustments
  • Online transfers
  • Payments toward your balance
  • Check posting
  • Setting travel notifications
  • Reward points review and redemption
  • Interest accrual
  • Ordering a replacement card

What happens when I turn off my debit card?

Turning off your debit card temporarily stops the following transactions until you turn your card back on:

  • Purchase/Recurring authorizations
  • All ATM functionality

While your debit card is off, the following transactions are allowed:

  • Returns
  • Credits
  • Dispute adjustments
  • Online transfers
  • Setting travel notifications
  • PIN changes
  • Ordering a replacement card

Does my account number change when I turn my card off and on?

No. Your account number doesn’t change when you turn your card off and on.

How often can I turn my credit or debit card off and on?

You can turn your card off and on as many times as is necessary online or through the mobile app.

Is there a time limit on how long the card will remain off?

No. The card will remain off until you turn it back on online or through the mobile app.

How is turning my card off and on related to activating my card?

Turning your card off and on doesn't affect your card's activation status.

Does the on/off status of my card carry over if I receive a new or replacement card?

If your 16-digit card number remains the same, the on/off status will carry over.
If your card number changes, the on/off status won't carry over to the new card.