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Employment Opportunities

Working at Utilities Employees Credit Union

UECU is one of the largest credit unions in the country and serves nearly 45,000 members throughout the United States, from a single headquarters. UECU is a not-for-profit financial cooperative where each of our members is also an owner in the organization. This relatively uncommon arrangement fosters a unique work environment that raises the meaning of “customer service” to another level.

Member Service is the driving force in everything we do, regardless of the position or role within the organization. This is true for the Member Service Representatives, that have an opportunity to speak and work with our members daily, as well as each of our operations and back office positions that continually seek ideas to make our financial products and services even better!

With the entire organization focused on Member Service, UECU has an environment that is proud to support and foster the contributions of its talented employees. Our standards are continually raised and we are pleased to offer various formal and informal rewards for our employees’ achievements.

UECU offers a pleasant team-oriented working environment and a competitive compensation and benefits package. We have been named one of the Best Places to Work in PA multiple years. If you are new to our organization, we encourage you to explore our website (particularly our Vision, Mission, Values, and Member Testimonials) to continue to develop a sense of who we are. If you are able to picture yourself enjoying and thriving in this environment, please continue to check the listing below for an opportunity that will match your experience and contributions.

OPEN POSITIONS

Member Services Representative

Utilities Employees Credit Union (UECU) is seeking a full-time Member Services Representative to assist our members.  These dedicated individuals work in our fast-paced call center and lobby assisting our members with all of their financial needs and questions.  Duties vary from transferring funds or issuing withdrawal checks to helping a member determine if a new product or service is beneficial for them. 

Responsibilities:

  • Assist members over the phone with account changes and updates.
  • Provide members with accurate product and service information and assist them in the completion of required paperwork.
  • Balance transactions daily, handling cash and checks received in accordance with policy and procedure.
  • Maintain an awareness of products and new service opportunities with members.  Proactively participate in the cross selling of credit union products and services and actively refer to Sales Department.

We are seeking candidates with a minimum of 6 months’ customer service experience and the following skills:

  • Familiarity with credit union or financial institution products and operations.
  • Excellent communication skills, both written and verbal, in person and over the phone.
  • Excellent listening skills.
  • Attention to detail.
  • Strong interpersonal and customer service skills.
  • Strong computer skills, particularly in Microsoft Office applications.

Experience working in customer accounts within financial institution software

Interested candidates should apply online at http://pkhrsolutions.iapplicants.com/ViewJob-759933.html.

Equal Opportunity Employer