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Message from the President - Protect Your Visa Cards

Dear Member,

You may have recently received a communication from the Credit Union about our upcoming card conversion. On October 15, 2018, we will be partnering with a new credit and debit card processor. This new partnership will enable us to continue to provide the highest level of service to our cardholders, with a faster turnaround time for card processing and enhanced card fulfillment services. We are also excited to be able to offer additional options for Card Controls in the near future.

If you have a Visa® Power Card™, Flex HELOC, or Home Equity Visa Platinum Account with multiple cards, you can expect to receive new cards in the mail in October. They will have a sleek new look and the same great benefits. Each cardholder will now have their own unique card number as well. Remember to activate each of your new cards on October 15th so you can continue earning VantagePoints. You will also be able to select new PINs when you call to activate your cards. For our cardholders with a single Visa Power Card™, Flex HELOC, or Home Equity Visa Platinum Card, you can continue using your card; however, we’ll be reissuing your PIN. You’ll have the option of keeping your newly assigned PIN or changing it to something you can easily remember on or after October 15th. If you have an Advantages Visa Debit Card™, HSA Visa Debit Card, or a Quick Cash Card, nothing is changing at this time. You can continue to use your existing cards. For more information about your cards, click here.

We’ll be offering the Holiday Double Points promotion again this year for all of our loyal cardholders. You’ll be able to sign up as early as November 1st to receive double VantagePoints on your debit and credit card purchases November 22nd – December 31st. So be sure to use your UECU Visa cards for holiday shopping and select “credit” at checkout to receive your extra reward points. The points add up quickly and can be redeemed for cash back, popular gift cards, or a UECU loan rate reduction.

With the holidays right around the corner, fraudsters will be looking for creative ways to steal your personal information. While we monitor your daily debit and credit card transactions for suspicious activity, you can help minimize your risk of fraud by safeguarding your UECU accounts and cards. Take some extra steps to help protect yourself – consider the card safety tips below.

Thank you for choosing UECU as your trusted financial partner in 2018. We remain committed to providing you with exceptional service, exclusive financial benefits, and empowering you to reach your financial goals in the year ahead. We wish you and your family a safe and happy holiday season.

Bret Krevolin

Card Safety Tips

  • When you receive a new card, sign the back right away. And, don’t store your PIN in the same location as your card.
  • Protect your account and card numbers by not giving them out over the phone unless you initiated the call. If you receive a suspicious email or text message and the sender requests your account information, don’t respond. Contact the financial institution or merchant to verify that the request was legitimate.
  • Keep your contact information current and opt for paperless statements. You don’t want sensitive information or statements reaching the wrong person because you didn’t update your mailing address.
  • Secure your mobile devices and networks – set up a secure firewall on your computer, download and install software updates regularly, and install antivirus software.
  • Review your daily payments and purchases, and set up alerts for your cards and accounts. Use the UECU Mobile Banking App or Advantages Online™ to monitor your transactions. If something doesn’t look right, contact the Credit Union right away. To set up alerts for your UECU accounts, log into Advantages Online™, select Services, and E-Notifications™. To set up alerts for your cards, click here.
  • If you lose your cards or believe they have been stolen, contact the Credit Union immediately. With the Card Controls service, you can also turn your cards off or on in minutes with your computer or mobile device. To access Card Controls, log into the UECU Mobile Banking App or Advantages Online™.